We take our responsibility to problem gambling seriously. The majority of online gamblers do so for fun and know their limits and stick to them. There is a minority of online gamblers who lose control and we have a commitment to protect this vulnerable minority.
We put the customer first and have created a socially responsible policy towards online gambling. We have a number of measures in place to ensure that for our customers gambling remains a fun, safe leisure pursuit. This includes self exclusion programmes, deposit limits and training our customer service staff to recognise the signs of problem gambling and addiction. Underage gambling is also strictly prohibited.
If you wish to set your own deposit limits, for example set the maximum you can deposit per day / week / month, then please email customer support.
If you think you have a gambling problem, you should seek help immediately. Our customer support team can point you in the right direction or you can contact GamCare, the UK’s leading gambling charity, directly. They have an excellent website and discussion forum and can be contacted by phone on 0845 6000 133.
We are stringent in ensuring that we do not allow any underage gambling and part of this prevention is in assisting our members in preventing their children from entering gambling related sites. The below filtering programs will assist parents in blocking content or websites that they do not wish their children to view, these filters could also be used as a self exclusion tool for any adult considering themselves a problem gambler:
Internet Content Rating Association
If you are unsatisfied with any of the above information and wish to make a complaint to the Alderney Gambling Control Commission, please visit the Player Protection section at http://www.gamblingcontrol.org/
How to spot the signs of addiction
Some of the warning signs that a person may be addicted include:
Losing time from work or family due to gambling.
Repeated failed attempts to stop or control gambling.
Borrowing money to gamble or pay gambling debts.
Gambling to escape worry or trouble.
Neglecting the care of one's self or family in order to gamble.
Lying about the amount of time and money spent on gambling.
Gambling more money in an attempt to win back losses.
Selling or pawning personal possessions to get money to gamble.
Feelings of hopelessness, depression, or suicide as a result of gambling.
If you feel you have a gambling problem then we strongly advise you to tackle it as soon as possible. Admitting you have a problem is not a sign of weakness - it is the first step to reclaiming your life. If you have considered all of the above options including deposit limits, cooling off periods and account closure, the other option available to you is to Self Exclude for a minimum of 6 months across all gaming sites on the IP&S license.
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